We're Here to Help
Have questions about Honest Marketplace? Our dedicated support team is ready to assist you with merchant support, customer service, technical issues, and partnerships.
Office Location
Honest Marketplace Pvt. Ltd.
Bengaluru, Karnataka
India
Support Hours
Monday - Friday: 9 AM - 6 PM
Saturday - Sunday: 10 AM - 4 PM
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours.
Frequently Asked Questions
Quick answers to common questions about Honest Marketplace
How do I become a merchant on Honest Marketplace?
Visit our Merchant Onboarding page and complete the registration process. You'll need to provide basic business information and verify your identity. Once approved, you can start listing products within hours.
What payment methods do you accept?
We support multiple payment gateways including Stripe, PayPal, and COD (Cash on Delivery). We also offer secure escrow payment options for B2B transactions to protect both buyers and sellers.
How long does order fulfillment typically take?
Fulfillment time depends on the merchant and product type. Most orders are processed within 1-3 business days. You can track your order in real-time through your customer dashboard.
What is your return and refund policy?
Each merchant may have their own return policy. You can view the specific policy for each product before purchase. Our platform supports easy return requests and refunds processed within 7-10 business days.
Is my payment information secure on Honest Marketplace?
Yes, we're PCI-DSS compliant and use enterprise-grade encryption for all transactions. Payment information is processed securely by trusted payment gateways, and we never store complete card details on our servers.
How do I contact merchant support?
Use the contact form above and select "Merchant Support" as your department. You can also email support@honestmarketplace.com or call our hotline during business hours.
Visit Our Office
Located in the heart of Bangalore's tech hub
Bangalore, India